At atelierdelphine.com, we want you to be satisfied with your online purchase. If you are not completely satisfied, you may exchange or request a store credit for your purchase by following the guidelines below:
Atelier-delphine.myshopify.com will accept returns of unwashed, unworn, undamaged or defective merchandise. We will issue a store credit/exchange for all unused and undamaged products returned within 10 days of purchase. Exchange/Store credit must be accompanied by the original receipt and will be made in the form of the original payment. We do not accept returns of merchandise that were not purchased on atelier-delphine.myshopify.com
All products must be returned in its original packaging (when possible) and with all accessories to ensure a full credit. Final sale items cannot be returned.
You must use our exchange/store credit form to properly process your return/exchange. Email to firstname.lastname@example.org to get the form. Follow the easy steps, print the document and include it in your return box. Pack and seal your box securely, in the original package if possible. To be properly processed, you return/exchange must include a completed return form. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD. Once your package has been received, your store credit or exchange will be processed within 7 business days.
Returns and exchanges must be mailed to the address on our exchange form. You must use our exchange form to properly process your return/exchange.